UKO Serviced Offices Ltd (“UKO”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our office space or otherwise interact with us.
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
UKO Serviced Offices Ltd is the data controller responsible for personal information collected through this website and in connection with our services.
If you have any questions about how we use your personal information, please contact us using the details provided on our Contact page.
Depending on how you interact with us, we may collect the following information.
When you complete an enquiry or contact form, request information about our office space, arrange a viewing or otherwise contact us, we may collect:
When you visit our website, we may automatically collect certain technical information, including:
Some of this information may be collected through cookies and similar technologies, subject to your cookie preferences.
We may use your personal information to:
We will only use your personal information for purposes that are compatible with the reason it was collected and in accordance with applicable data protection law.
Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following lawful bases.
Where you have given us clear permission to use your information for a particular purpose.
This may include consent to certain non-essential cookies or analytics technologies.
Where processing is necessary to take steps at your request before entering into a contract, or to fulfil a contract with you.
For example, we may need to process your contact details when dealing with a prospective or existing customer.
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include:
Where we rely on legitimate interests, we consider the potential impact on your privacy and your rights.
Where we need to process information to comply with a legal or regulatory obligation.
Our website uses Elementor Forms to collect information submitted through enquiry and contact forms.
When you submit a form, the information you provide may include your name, email address, telephone number, business information, preferred location and any message or other information you choose to provide.
We use this information to respond to your enquiry, arrange viewings and provide the information or services you have requested.
Your information may be passed to the relevant UKO team or building manager where this is necessary to deal with your enquiry.
We may retain enquiry information for an appropriate period after your enquiry has been dealt with for legitimate business, administrative and record-keeping purposes.
We do not sell your personal information.
We use Google Analytics 4 (GA4) to help us understand how visitors use our website.
GA4 may collect information such as:
Google Analytics uses cookies and similar technologies to distinguish users and sessions and to help us understand website traffic.
We use this information to:
Where consent is required, Google Analytics will only be activated after you have provided the appropriate consent through our cookie consent mechanism.
If you decline analytics cookies, we will not use Google Analytics to track your activity through analytics cookies.
Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.
Some pages on our website may use Google Maps to display the locations of UKO buildings.
When Google Maps functionality is loaded, Google may collect information about your use of the map, your device and your interaction with the service. Google may also use cookies and similar technologies.
Google’s own privacy policy and terms apply to Google’s processing of information through its services.
Where applicable, we will ask for your consent before loading Google Maps functionality that requires non-essential cookies or similar technologies.
We use Google reCAPTCHA to help protect our website and forms against spam, automated submissions and abuse.
reCAPTCHA may collect information about your device, browser, IP address and interactions with the website in order to determine whether a submission is likely to have been made by a genuine user rather than an automated system.
Google may process this information in accordance with its own privacy policy and terms.
Where required, we will obtain appropriate consent before activating non-essential reCAPTCHA functionality.
You can find more information about Google’s processing of information through its services in Google’s privacy documentation.
Our website uses cookies and similar technologies.
Cookies are small text files stored on your device when you visit a website. They can be used for essential website functionality, security, remembering preferences, analytics and other purposes.
We may use the following categories of cookies and similar technologies.
These are required for the website to operate properly, provide requested functionality or maintain website security.
These technologies may include functionality associated with website forms and security features such as reCAPTCHA where necessary to provide a service you have requested or protect the website from abuse.
These help us understand how visitors use our website, including through Google Analytics 4.
Analytics cookies will only be used where the required consent has been provided.
Some pages may contain functionality provided by third parties, such as Google Maps, Google Analytics or Google reCAPTCHA.
These services may use cookies or similar technologies and may process information in accordance with their own privacy policies.
You can manage your cookie preferences through our website’s cookie consent controls.
We use a limited number of third-party services to operate and protect our website.
These include:
These providers may process certain information on our behalf or independently in accordance with their own privacy policies and terms.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection law.
Some third-party providers may process information outside the UK. Where this occurs, we will ensure that appropriate safeguards are in place where required by UK data protection law.
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, reporting and business requirements.
The appropriate retention period depends on the type of information and why we hold it.
For example, information relating to an enquiry may be retained for a reasonable period after the enquiry has been dealt with, while information that we are legally required to retain may be kept for longer.
We regularly review the information we hold and securely delete or anonymise information when it is no longer required.
We take appropriate technical and organisational measures to protect personal information against:
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
We may share personal information where necessary with:
We will only share information where there is an appropriate legal basis for doing so.
We do not sell personal information to third parties.
Some of the third-party services we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are used where required by applicable data protection law.
These safeguards may include an adequacy decision or appropriate contractual protections.
Under UK data protection law, you may have the following rights:
You also have an absolute right to object to direct marketing.
Some of these rights are subject to specific conditions and exemptions under UK data protection law.
If you wish to exercise any of your rights, please contact us.
Where we rely on your consent to process personal information, you can withdraw that consent at any time.
Withdrawing consent will not affect the lawfulness of processing that took place before you withdrew your consent.
You can also change your cookie preferences using our website’s cookie consent controls.
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of those websites.
We recommend that you read the privacy policy of any third-party website you visit.
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please contact UKO Serviced Offices Ltd through our Contact page.
